Distance Sales Agreement

SELLER: [ŞİRKET UNVANI — kuruluş sonrası doldurulacak] ("Flowisma")

Address: [TİCARİ ADRES — kuruluş sonrası doldurulacak] · Email: [KVKK BAŞVURU E-POSTASI — adres açılınca doldurulacak]

Tax office / Tax ID: [VERGİ DAİRESİ] / [VERGİ KİMLİK NO] · MERSIS: [MERSİS NO]

BUYER: The natural or legal person who declares their name, contact and billing details on the payment page. The Buyer is responsible for the accuracy of the declared information.

This agreement sets out the parties' rights and obligations regarding the provision of the subscription package selected by the Buyer electronically via https://flowisma.com and the collection of its price. The service is a cloud-based management platform for food & beverage businesses (QR menu, orders, kitchen display, register, inventory, finance, CRM and other modules included in the selected package). Package contents and current prices are shown in the Pricing section and on the payment page.

The service is digital; there is no physical delivery. Upon payment confirmation, the selected package is activated immediately on the Buyer's existing account and performance of the service begins at once.

The price is displayed on the payment page as a VAT-inclusive total according to the selected package and billing period (monthly/annual). Payment may be made by debit/credit card via the licensed payment institution's secure infrastructure, or by bank transfer to the account notified by the Seller. Card details are never stored on the Seller's systems.

The subscription is valid for the paid period (1 month or 12 months). There is NO AUTOMATIC RENEWAL: no charge is made to the Buyer's card at the end of the period. To continue the service without interruption, a new period payment must be made; otherwise paid modules are deactivated and the Buyer's data is preserved under the Terms of Use.

The service is performed instantly in electronic form upon payment confirmation. Under Article 15/1-ğ of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form. Where the Buyer purchases for professional/commercial purposes, consumer legislation does not apply in any event. In both cases, the rights set out on the Cancellation & Refund Terms page remain reserved.

The Seller must provide the service in accordance with this agreement and the characteristics published on the website. Planned maintenance and mandatory technical interventions are announced on the platform reasonably in advance. Where the service cannot be provided at all due to the Seller's fault, the refund principles in the Cancellation & Refund Terms apply.

Neither party is liable for failure to perform due to events beyond its control (natural disaster, widespread infrastructure/communication outage, legislative change and similar).

The courts and enforcement offices of [YETKİLİ İL — kuruluş sonrası doldurulacak] have jurisdiction over disputes arising from this agreement. Where the Buyer qualifies as a consumer, the right to apply to Consumer Arbitration Committees and Consumer Courts at the Buyer's place of residence remains reserved within statutory monetary limits.

The agreement is concluded when the Buyer completes payment after declaring on the payment page that they have read and approved this agreement and the Preliminary Information Form. A copy of the agreement remains accessible electronically on this page.